FAQ

Your Most Common Questions, Answered.

The Basics What's Covered For Providers

The Basics

Chronic Care Management (CCM) is ongoing support for people living with long-term health conditions.

With CCM, you get more than occasional “check-ins.” You get a steady connection to a care team that helps you:

  • Stay ahead of problems by noticing symptoms or changes early

  • Feel confident about next steps—medications, appointments, and healthy lifestyle goals

  • Reduce stress by having help coordinating details and getting questions answered

  • Build healthier routines over time with practical guidance on exercise, nutrition, and more

CCM support may include:

  • A personalized care plan built around your needs and goals

  • Regular check-ins for support and progress tracking

  • Care coordination for appointments, specialists, labs, and follow-ups

  • Symptom guidance so you know what to do if something changes

  • Health coaching and education on nutrition, physical activity, and daily routines

  • Help connecting to community resources like transportation, food assistance, and other support

Recovery Plus services are virtual.

It’s important because most health happens between doctor visits—and chronic conditions can change quietly. CCM helps close that gap.

Here’s why it matters:

  • Catches problems early: Small symptoms (swelling, shortness of breath, high sugars/BP, medication side effects) can be addressed before they become an ER visit or hospitalization.

  • Keeps care organized: When you have multiple conditions, medications, and providers, it’s easy for things to fall through the cracks. CCM helps coordinate appointments, labs, referrals, and follow-ups.

  • Improves medication safety: Many setbacks come from missed doses, confusing instructions, or interactions. Having a team review and support your med plan can prevent complications.

  • Builds consistency (results come from routines): Regular support makes it easier to stick with exercise, nutrition, monitoring, and other daily habits that improve energy and long-term outcomes.

  • Reduces stress and uncertainty: Instead of wondering “Is this normal?” or “Who do I call?”, you have a clear point of contact and a plan.

  • Helps you stay independent longer: Better symptom control, fewer flare-ups, and better daily function often mean more freedom and fewer setbacks.

You may be eligible for Chronic Care Management (CCM) if you have an ongoing (chronic) health conditions:

Common examples of qualifying conditions include:

  • High blood pressure

  • Diabetes

  • Heart disease / coronary artery disease

  • Heart failure

  • COPD / asthma

  • Chronic kidney disease

  • High cholesterol

  • and More

Cardiac rehab (cardiac rehabilitation) is a medically supervised program that helps you recover and get stronger after a heart-related event, diagnosis, or procedure, while also reducing your risk of future heart problems. It often includes safe, guided exercise tailored to your ability, education on heart-healthy habits (like nutrition, activity, stress, sleep, and medications), and ongoing coaching and support to help you build confidence and lasting routines—so you can feel better, improve endurance, and return to daily life more safely. Our cardiac rehab program is fully virtual; allowing you to participate from the comfort of your home. 

Yes. Recovery Plus is a virtual care program that provides Cardiac Rehabilitation (CR) and Chronic Care Management (CCM) to support patients both during recovery and long-term. For patients who qualify for cardiac rehab, we deliver a medically supervised CR program with safe, guided exercise, education, and regular clinical check-ins to help rebuild strength, improve heart health, and reduce the risk of future events. After a patient completes (or graduates from) cardiac rehab, Recovery Plus offers a bridge program that transitions them into CCM—so care doesn’t stop when rehab ends—providing continuous, structured care to help patients stay stable, independent, and on track over time.

The Recovery Plus care team includes nurse practitioners, physician assistants, exercise physiologists, dietitians, nurses, and other healthcare professionals dedicated to supporting your care.

Yes—you can still participate. Recovery Plus is designed to complement your existing home health services by providing additional support like care management, remote monitoring, nutrition guidance, and supervised exercise (when appropriate). We coordinate with your providers as needed to avoid duplicating services and to make sure your care plan works smoothly alongside your home OT/PT. 

What’s Covered

RecoveryPlus.health accepts Medicare, Medicaid, and most commercial insurance companies. 

We provide the necessary equipment to support your care. This may include a blood pressure cuff, weight scale, pulse oximeter, and a glucometer- as needed.

For Providers

  • The patient or the HCP can contact RecoveryPlus.health to get started. Use our online Provider Referral form.
  • Providers can refer patients by faxing a completed referral form, patient facesheet, and the most recent clinical note to 866-242-7890.
  • Patients can also self-refer by calling us at 800-242-6221 or emailing info@recoveryplus.health.
  • Once we receive the referral, our care team will contact the patient to verify benefits, coordinate equipment if needed, and complete enrollment.