FAQ

Your Most Common Questions, Answered

The Basics

What is remote patient care and rehab?

Physicians, such as cardiologists or pulmonary specialists, commonly prescribe an exercise or rehabilitation program for patients who have had surgery, hospitalizations or specific medical issues. These prescriptive programs have traditionally been conducted on-site in offices, hospitals, or rehab facilities and may involve a combination of medication, strength and balance exercises, physical therapy, one-on-one appointments, and monitoring of vital signs.

Why is it so important?

Compliance with “doctor’s orders” and participation in some type of rehab have been shown to substantially reduce the risk of re-occurrence or death. Research proves patients who partake in an exercise or rehab program are healthier, less likely to relapse, and more likely to make smarter lifestyle choices.

Why don’t more patients comply with prescriptions for rehabilitation?

An estimated 80% of patients can’t participate due to inability to travel, financial hardship, scheduling conflicts with work or family care, or simply no nearby access. This gap can now be addressed with top-quality remote patient care.

What is RecoveryPlus.health?

RecoveryPlus.health is the first fully integrated and completely customizable remote, or home-based, rehab program addressing this critical void in public health. Its AI-driven software is designed for both patients recovering from surgery or hospitalization as well as those who may be at risk. We are, first and foremost, a remote patient care management platform powered by proprietary technology. Our new approach to telehealth includes a customizable exercise and activity application, monitoring devices, physician supervision, patient records and billing integration, and 24/7 support to produce the best possible outcomes.

How does RecoveryPlus.health stand out from other rehab programs?

Our proprietary AI-powered telehealth platform creates a full-service, individualized home-based prehab or rehab program that tracks the patient’s progress and enables medical supervision. It includes a unique physician dashboard, patient management portal, insurance billing platform, and app for various patient services. There are no upfront costs or expensive administration fees needed for doctors to offer the RecoveryPlus.health program to their patients.

What is the expertise of the clinical staff who interface directly with the patient?

RecoveryPlus.health was founded by a senior pharmaceutical executive and a pioneering remote patient care clinician. Our authority comes from years of experience providing at-home care through our subsidiary, NextGen RPM. The medical team includes doctors, nurses, exercise therapists, dieticians and other professionals who work closely with each patient to ensure participation in the individualized program and conduct ongoing assessments of progress.

Is RecoveryPlus.health available to doctors and patients located anywhere in the United States?

Yes. We are currently credentialed and licensed in a number of states, with all 50 states expected to come online in the coming months. The program is conducted virtually, so it’s easily accessible from anywhere in the U.S.

How many patients are using the RecoveryPlus.health remote care platform?

Within our existing network of doctors, exercise therapists, and rehab specialists, we have treated thousands of home-based patients. We have seen more than 80% of our remote cardiac rehab patients stay with the program for at least three months; more than 50% of our patients are taking preventative action to avoid future problems, and incident-recurrence rates are far below the national average.

What metrics are used to track patient recovery and improvement?

Measures of success and milestones vary for each patient within their unique, personalized program. Patients progress at different rates, and the RecoveryPlus.health platform empowers both the patient and the medical team to track these steps at an individualized rate. Retention is also a key factor, and we see a huge majority of our patients engage and stay with the program.

How long can patients stay on the program?

While most in-facility rehab programs continue for several weeks to three months, RecoveryPlus.health’s at-home program allows the patient to participate for as long as they feel necessary. For many of our patients, remote care becomes part of an overall healthy lifestyle.

What’s Covered

Is preventive care covered?

The RecoveryPlus.health platform is covered by most insurance programs, for rehab or prehab.

Are any medical devices required for the RecoveryPlus.health program, and how are these paid for?

Based on the doctor’s prescription, patients may need Bluetooth-enabled heartrate monitors, blood pressure cuffs, oximeters, or other devices. These can be purchased by the patient or supplied by RecoveryPlus.health and all are reimbursable by insurance. State-of-the-art technology enables patients to self-monitor or automatically track and report the patient’s progress.

How do patients pay for RecoveryPlus.health remote healthcare and rehab?

Patients with health insurance are covered and there are no out-of-pocket costs. RecoveryPlus.health accepts Medicare, Medicaid, and other major insurance companies.

For Providers

What are the steps to get a patient signed up for RecoveryPlus.health?
  • Whether the patient is post-incident or in primary prevention aka “pre-hab,” a prescription or referral from a healthcare provider is required.
  • The patient or the HCP can contact RecoveryPlus.health to get started. Trained rehab specialists collect all pertinent information from patient/provider to create a full medical profile, including diagnosis and treatment plan.
  • Any devices required by the physician are reimbursable by insurance and will be sent directly to the patient.
  • In concert with the patient’s doctor and the RecoveryPlus.health team, a program of exercise, activity, and other lifestyle changes is created within our proprietary software, which triggers alerts about patient compliance or challenges.
What is the average compliance rate for rehab patients?

Sadly, non-compliance accounts for more than 1 million cardiac patients readmitted to the hospital each year within 30 days of the first event. The American Heart Association reports that 80% of patients with an incident, diagnosis, or high-risk factors do not engage in a cardiac rehab program.

What percentage are seeking preventive “pre-hab” care vs. post-incident rehab?

At least half of our patients are actively participating in “pre-hab” or primary prevention activity. These patients are not prescribed traditional or facility-based rehab because they have not experienced a specific event (e.g., heart attack or surgery), but are still deemed at risk and need support to make lifestyle changes.

How does the Physician Dashboard work?

The proprietary doctors’ portal is tailored for patient relations management and built with an open application program interface (API), to seamlessly integrate with electronic health records and billing information. Doctors can easily review a patient’s engagement and progress, and make changes to the rehab program, personalizing any activity for that particular patient.

What’s the average participation time for an engaged patient?

Our patients’ average monthly usage rate is about 240 minutes per month, which greatly exceeds the industry standard.

How does RecoveryPlus.health’s completely integrated billing platform work?

We partner with Athena, a leader in telehealth administration, which powers our full-service capabilities for rehab patients.