1. Introduction
Recovery Plus is committed to protecting the privacy, security, and confidentiality of your personal and health information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our website, services, and communications.
As a healthcare service provider, we strive to align our practices with applicable privacy and security standards, including the Health Insurance Portability and Accountability Act (HIPAA) where applicable.
2. Information We Collect
We may collect the following categories of information:
Personal Information
- Name, address, date of birth
- Phone number and email address
- Emergency contact details
Health Information
- Medical conditions and history
- Vital signs and monitoring data
- Care plans and treatment-related information
Communication Information
- Records of interactions with our care team
- SMS/text messaging communications
Technical Information
- IP address, browser type, and device information
- Website usage and analytics data
3. How We Use Your Information
We use your information to:
- Provide and coordinate healthcare services
- Communicate with you regarding your care
- Send appointment reminders and program updates
- Improve our services and patient experience
- Comply with legal and regulatory requirements
4. HIPAA & Protection of Health Information
Where applicable, your Protected Health Information (PHI) is handled in accordance with HIPAA regulations.
We implement administrative, technical, and physical safeguards designed to protect your information, including:
- Secure systems and encrypted data transmission
- Role-based access controls
- Staff training on privacy and security practices
5. SMS Communications, Opt-In Method & Consent
Opt-In Method:
You may opt in to receive SMS messages from Recovery Plus USA in the following ways:
- Verbally, during a conversation
Consent to Receive SMS Messages
By providing your mobile phone number and opting in, you consent to receive SMS (text) messages from Recovery Plus USA related to:
- Appointment reminders
- Care coordination
- Program updates
- Health-related communications
Message Frequency & Fees
Message frequency may vary. Message and data rates may apply.
Opt-Out Instructions
You may opt out at any time by replying STOP to any message.
For assistance, reply HELP or contact us at:
- Phone: 1-800-242-6221
- Email: info@recoveryplus.health
No Condition of Service
Consent to receive SMS messages is not a condition of receiving healthcare services.
6. Mobile Information Privacy (A2P Compliance)
We are committed to protecting your mobile information.
No Sharing of Mobile Information
Mobile phone numbers and SMS consent data will not be shared, sold, rented, or disclosed to third parties or affiliates for marketing or promotional purposes.
Consent Protection
SMS opt-in consent will not be shared with any third parties for marketing purposes under any circumstances.
Limited Use
Mobile information will only be used to provide services and communications directly related to Recovery Plus.
7. How We Share Information
We may share information only in the following circumstances:
- With healthcare providers involved in your care
- With trusted service providers who support our operations (under strict confidentiality obligations)
- When required by law, regulation, or legal process
- To protect patient safety or prevent fraud
Important Limitation
Notwithstanding the above, mobile phone numbers and SMS consent information will never be shared with third parties for marketing or promotional purposes.
8. Data Security
We implement reasonable and appropriate safeguards to protect your information, including:
- Encryption of sensitive data
- Secure storage systems
- Ongoing monitoring for security risks
While we take strong precautions, no system can be guaranteed to be completely secure.
9. Data Retention
We retain personal and health information only as long as necessary to:
- Provide services
- Comply with legal obligations
- Resolve disputes and enforce agreements
10. Your Privacy Rights
Depending on applicable laws, you may have the right to:
- Access your personal information
- Request corrections to inaccurate data
- Request deletion (subject to legal and healthcare requirements)
- Limit certain uses or disclosures
To exercise your rights, contact us using the information below.
11. Third-Party Services
Our website and services may utilize third-party platforms or tools. These providers are required to maintain appropriate safeguards but operate under their own privacy policies.
12. Children’s Privacy
Our services are not intended for individuals under the age of 13 without parental or guardian consent.
13. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date.
14. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact:
Recovery Plus
Phone: 1-800-242-6221
Email: info@recoveryplus.health
Terms & Conditions
Messaging frequency may vary.
Message and data rates may apply.
To opt out at any time, text STOP.
For assistance, text HELP or visit our website at https://www.recoveryplus.health/.
Visit https://www.recoveryplus.health/app-privacypolicy/ for privacy policy and https://www.recoveryplus.health/app-privacypolicy/ for Terms of Service.
Message Frequency & Fees
By opting into SMS, you are agreeing to receive SMS messages from RECOVERY PLUS USA. This includes SMS messages for conversations (external). Message frequency varies. Message and data rates may apply. See privacy policy at https://www.recoveryplus.health/app-privacypolicy/. Message HELP for help. Reply STOP to any message to opt out.