Privacy Policy

1. Introduction

Recovery Plus is committed to protecting the privacy, security, and confidentiality of your personal and health information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our website, services, and communications.

As a healthcare service provider, we strive to align our practices with applicable privacy and security standards, including the Health Insurance Portability and Accountability Act (HIPAA) where applicable.

2. Information We Collect

We may collect the following categories of information:

Personal Information

• Name, address, date of birth
• Phone number and email address
• Emergency contact details

Health Information

• Medical conditions and history
• Vital signs and monitoring data
• Care plans and treatment-related information

Communication Information

• Records of interactions with our care team
• SMS/text messaging communications

Technical Information

• IP address, browser type, and device information
• Website usage and analytics data

3. How We Use Your Information

We use your information to:

• Provide and coordinate healthcare services
• Communicate with you regarding your care
• Send appointment reminders and program updates
• Improve our services and patient experience
• Comply with legal and regulatory requirements

4. HIPAA & Protection of Health Information

Where applicable, your Protected Health Information (PHI) is handled in accordance with HIPAA regulations.

We implement administrative, technical, and physical safeguards designed to protect your information, including:

• Secure systems and encrypted data transmission
• Role-based access controls
• Staff training on privacy and security practices

5. SMS Communications, Opt-In Method & Consent

Opt-In Method

You may opt in to receive SMS messages from Recovery Plus USA in the following ways:

• Verbally, during a conversation

Consent to Receive SMS Messages

By providing your mobile phone number and opting in, you consent to receive SMS (text) messages from Recovery Plus USA related to:

• Appointment reminders
• Care coordination
• Program updates
• Health-related communications

Message Frequency & Fees

Message frequency may vary. Message and data rates may apply.

Opt-Out Instructions

You may opt out at any time by replying STOP to any message. For assistance, reply HELP or contact us at:

• Phone: 1-800-242-6221
• Email: info@recoveryplus.health

No Condition of Service

“Consent to receive SMS messages is not a condition of receiving healthcare services.”

6. Mobile Information Privacy (A2P Compliance)

We are committed to protecting your mobile information.

No Sharing of Mobile Information

“Mobile phone numbers and SMS consent data will not be shared, sold, rented, or disclosed to third parties or affiliates for marketing or promotional purposes.”

Consent Protection

“SMS opt-in consent will not be shared with any third parties for marketing purposes under any circumstances.”

Limited Use

Mobile information will only be used to provide services and communications directly related to Recovery Plus.

7. How We Share Information

We may share information only in the following circumstances:

• With healthcare providers involved in your care
• With trusted service providers who support our operations (under strict confidentiality obligations)
• When required by law, regulation, or legal process
• To protect patient safety or prevent fraud

Important Limitation

“Mobile phone numbers and SMS consent information will never be shared with third parties for marketing or promotional purposes.”

8. Data Security

We implement reasonable and appropriate safeguards to protect your information, including:

• Encryption of sensitive data
• Secure storage systems
• Ongoing monitoring for security risks

While we take strong precautions, no system can be guaranteed to be completely secure.

9. Data Retention

We retain personal and health information only as long as necessary to:

• Provide services
• Comply with legal obligations
• Resolve disputes and enforce agreements

10. Your Privacy Rights

Depending on applicable laws, you may have the right to:

• Access your personal information
• Request corrections to inaccurate data
• Request deletion (subject to legal and healthcare requirements)
• Limit certain uses or disclosures

To exercise your rights, contact us using the information below.

11. Third-Party Services

Our website and services may utilize third-party platforms or tools. These providers are required to maintain appropriate safeguards but operate under their own privacy policies.

12. Children's Privacy

Our services are not intended for individuals under the age of 13 without parental or guardian consent.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date.

14. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact:

• Recovery Plus
• Phone: 1-800-242-6221
• Email: info@recoveryplus.health